Cancellation and Refund Policy

The Aion Institute reserves the right to cancel or re-schedule any event, for which registrants will receive a full refund or credit. Refunds for payment processed online via electronic means will be refunded back to the credit card within 2 weeks after the cancellation. 

Cancellation by participant:

We rely on your attendance to make important arrangements, plan event capacity accurately and keep costs as low as possible for our participants. For this reason we ask that if you are unable to attend our event, please notify us in advance of the scheduled event time.

Participants who registered online and chose to pay registration fee at the door, may cancel the registration at any time. We do however ask our participants to notify us about the cancelation prior the event.

Participants who wish to cancel their registration and registered and paid registration fees online, may be eligible for refund. Because our events vary in place and duration, each event has its own cancellation policies (see individual event descriptions on event announcement page), refunds for the registration fee will be processed based on individual workshop cancellation and refund policy.

Cancellation and refund requests must be submitted in writing (via email) to info@aioninstitute.com prior to the event. Refunds for payment processed online will be refunded back within 3 weeks after the cancellation. There may be a processing charge if you cancel before the event refunds deadline. No refunds for cancellations will be received once the deadline for the particular event has passed. (Please refer to particular event cancelation and refund policy that can be found on event announcement page.) 

 It is the policy of the Aion Institute to accommodate attendees with disabilities in compliance with state and federal laws and regulations. Accessibility and specific policies may vary depending on the particular venue (if event is not online). Please let us know in advance if you have special needs or require assistance due to a disabling condition while you are attending a program. If you are accompanied by a service dog, please contact the program administrator, as all animals attending in-person CE events must have pre-approval. Please direct any concerns in writing to info@aioninstitute.com or call us at (805) 324-7004. 

The Aion Institute is fully committed to conducting all activities in strict conformance with the American Psychological Association's Ethical Principles of Psychologists. The Aion Institute will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants.

The monitoring and assessment of compliance with these standards will be the responsibility of the CPA PAS CE Program Director in consultation with Program Administrator.

While The Aion Institute works to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which will require intervention and/or action on the part of The Aion Institute. This procedural description serves as a guideline for handling such complaints.

When a participant (either orally or in written format) files a grievance and expects action on the complaint, the following actions will be taken.

1. If the complaint concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the complaint will be asked to put his/her comments in written format. The CE Program Director will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.

2. If the complaint concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the CE Director will mediate and will be the final arbitrator. If the participant requests action during a workshop or conference, the CE Director in consultation with Program Administrator will:

a. Attempt to move the participant to another presentation or

b. Provide a credit for a subsequent presentation or

c. Provide a partial or full refund of the registration fee.

Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the complainant.

3. If the grievance concerns the business practices of The Aion Institute, CE program, in a specific regard, the CE Program Director or CE Program Administrator will attempt to arbitrate.

Please direct any concerns in writing to info@aioninstitute.com or call us at (805) 324-7004.