The Aion Institute reserves the right to cancel or re-schedule any event, for which registrants will receive a full refund or credit. Refunds for payment processed online via electronic means will be refunded back to the credit card within 2 weeks after the cancellation.

Cancellation by participant:

We rely on your attendance to make important arrangements, plan event capacity accurately and keep costs as low as possible for our participants. For this reason we ask that if you are unable to attend our event, please notify us in advance of the scheduled event time.

Participants who registered online and chose to pay registration fee at the door, may cancel the registration at any time. We do however ask our participants to notify us about the cancelation prior the event.

Participants who wish to cancel their registration and registered and paid registration fees online, may be eligible for refund. Because our events vary in place and duration, each event has its own cancellation policies (see individual event descriptions on event announcement page), refunds for the registration fee will be processed based on individual workshop cancellation and refund policy.

Cancellation and refund requests must be submitted in writing (via email) to info@aioninstitute.com prior to the event. Refunds for payment processed online will be refunded back within 3 weeks after the cancellation. There may be a processing charge if you cancel before the event refunds deadline. No refunds for cancellations will be received once the deadline for the particular event has passed. (Please refer to particular event cancelation and refund policy that can be found on event announcement page.)

Accessibility and Disability Policies

It is the Aion Institute’s policy to comply with the Americans with Disabilities Act-As Amended (ADAAA), Section 504 of the Rehabilitation Act, and state and local regulations regarding participants with disabilities. Under these laws, no individual with a disability will be unlawfully denied access to, or participation in Aion Institute programs.

In carrying out this policy, we recognize that disabilities include mobility, sensory, health, psychological, and learning disabilities. We will make efforts to provide reasonable accommodations to participants with disabilities to the extent that such accommodations are readily achievable. Though we take the needs of participants with disabilities seriously, we are not able to guarantee that all services requested can or will be provided. Specifically, accommodations that are unduly burdensome or that fundamentally alter the nature of the service, program or activity may not be possible. Specific accessibility information will be provided in the online descriptions of each event.

Service Animals

The Aion Institute recognizes the importance of Service Animals and Emotional Support Animals to individuals with disabilities and has therefore established the following policy. The purpose of this policy ensures that people with disabilities, who require the use of Service Animals or Emotional Support Animals as a reasonable accommodation, receive the benefit of the work or tasks performed by these animals or the therapeutic support they provide. Aion Institute is committed to allowing people with disabilities the use of a Service Animal where appropriate to facilitate their full participation and equal access to the Institute’s programs and activities. The following policies are specific requirements and guidelines concerning the appropriate use of and protocols associated with Service Animals and Emotional Support Animals. Aion Institute reserves the right to amend this policy as circumstances require. 

A “Service Animal” is a dog that has been individually trained to perform tasks for the benefit of an individual with a disability. Other animals, whether wild or domestic, do not qualify as Service Animals. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, or performing other duties. Service Animals are working animals, not pets. The work or task a Service Animal has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as Service Animals. 

“Emotional Support Animals” are animals that provide emotional support which alleviates one or more identified symptoms or effects of a person’s psychiatric or mental condition. Unlike a Service Animal, an Emotional Support Animal does not assist a person with a disability with activities of daily living, nor does it accompany a person with a disability at all times, and they are not “Service Animals” as defined under the ADA (https://www.ada.gov/service_animals_2010.htm) Emotional Support Animals or other animals not qualifying as service animals may not be permitted access to facilities in which Aion Institute holds events, depending on location and local jurisdiction.

During in-person Aion Institute events, service animals must be harnessed, leashed, or tethered, unless these would interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. Care and supervision of the service animal are the sole responsibility of the Handler. The Handler is required to maintain control of the animal at all times and is responsible for the proper disposal of animal waste. 

Aion Institute staff and event participants must abide by the following practices regarding service animals: 

1. They are to allow a Service Animal to accompany its handler, except where animals are specifically prohibited by law.
2. They are not to touch or pet a Service Animal unless invited to do so.
3. They are not to feed a Service Animal.
4. They are not to deliberately startle a Service Animal.
5. They are not to separate or to attempt to separate a Handler from their Service Animal.
6. They are not to inquire for details about the Handler’s disabilities. The nature of a person’s disability is a private matter.
7. They are to report any safety concerns to the Aion Institute’s Administrator.

The Aion Institute is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. The Aion Institute will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants.

The monitoring and assessment of compliance with these standards will be the responsibility of the CPA PAS CE Program Director in consultation with Program Administrator.

While The Aion Institute works to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which will require intervention and/or action on the part of The Aion Institute. This procedural description serves as a guideline for handling such complaints.

When a participant (either orally or in written format) files a grievance and expects action on the complaint, the following actions will be taken.

1. If the complaint concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the complaint will be asked to put his/her comments in written format. The CE Program Director will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
2. If the complaint concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the CE Director will mediate and will be the final arbitrator. If the participant requests action during a workshop or conference, the CE Director in consultation with Program Administrator will:
3. Attempt to move the participant to another presentation or
4. Provide a credit for a subsequent presentation or
5. Provide a partial or full refund of the registration fee.

Actions 2b and 2c will require a written note, documenting the grievance, for record keeping purposes. The note need not be signed by the complainant.

3. If the grievance concerns the business practices of The Aion Institute, CE program, in a specific regard, the CE Program Director or CE Program Administrator will attempt to arbitrate.

Please direct any concerns in writing to info@aioninstitute.com or call us at (805) 324-7004.

Due to institutional policy governing faculty at Pacifica Graduate Institute, students currently enrolled in academic programs run by the Department of Counseling Psychology (MA or PsyD programs) may not participate in paid content offered by the Aion Institute.

Please direct any concerns in writing to info@aioninstitute.com.